Offers (2)

New customers
Contact Center Consultancy
FREE

Full day with contact center subject matter experts

Insights into each/any department

Includes deep-dive in Quality Framework

Total cost credited at the awarding of a future SOW

$10,000
Offer Value
New customers
Call Center Pilot
FREE

First billable training class of 15 agents waived

First 30 days of production waived

Simple pilot terms with flexibility

$10,000
Offer Value

Basic Info

Do you need help with customer support?

Are your support costs too high? Is your support team keeping up with demand?

OP360 provides contact center outsourcing services supporting over 50 companies with 4500 agents from multiple locations throughout the globe. Our staff are trained to manage inbound, outbound, technical support, chat, and email.

Why work with us

Our results speak for themselves—we instantly improve CSAT while reducing the cost of customer service by 60%.

An American company with owners who understand the importance of outsourcing, we have built the foundation of our entire company around the success and well-being of our staff. Our employee satisfaction of 95% is the highest in the industry. Over 50% of our agents come from internal referrals.

Our clients agree with our approach. Our overall client satisfaction rate is 4.5 stars. Instantly expand your team with subject matter experts: Recruiting, Operations, Reporting, Quality Analysts, Trainers, Workforce Management, and more.

We are so confident in our success, we are offering free initial training and one month of free service, a $50,000 savings.

Requirements: Minimum team size of 15.

Clients (13)

Wayfair

Internet Software & Services

Wayfair Inc. is an American e-commerce company that sells furniture and home-goods. read more

VENUS Fashion

Venus is an American online and catalog fashion retailer headquartered in Jacksonville, Florida. read more

Ibotta

Internet Software & Services

Ibotta is an American mobile technology company based in Denver, Colorado that enables users with its smartphone app to earn cash back on in-store, mobile app, and online purchases with rece... read more

Examity

Flexible and secure online proctoring for you and your test-takers. Our platform offers a variety of proctoring styles for education, employers, and certification providers worldwide. read more

Brochure

Video

Company focus

Industries

Banking
Computer Games
Computer Hardware
Computer Software
Consumer Services
Education Management
E-learning
Entertainment
Financial Services
Health, Wellness and Fitness
Hospitality
Insurance
Legal Services
Leisure, Travel & Tourism
Outsourcing/Offshoring
Retail
Transportation/Trucking/Railroad
Venture Capital & Private Equity

Projects or Case studies (2)

OP360 exceeds TV network retailer's customer experience during COVID-19 pandemic

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Leading TV network based retail leader uses OP360 to manage customer experience during COVID-19 pandemic

OP360 increases B2B membership for American home goods company

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American home goods e-commerce company uses OP360 to increase membership to B2B program

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